Query initially goes to operations department.
If query not solved within 3-5 day working depending on query.

Escalation as per below,
Level 1 – HEAD OF BACK OFFICE – Sanjivani – mf_@vijayinvestedge.com

Level 2 – CHIEF OPERATING OFFICER – Aakash Vijayrangan  – aakash@vijayinvestedge.com